“After sales” service

All of our equipment carries a 12 months warranty. After this time, we offer an annual “Service Agreement”, a contract between the customer and us.

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This “Service Agreement” covers all aspects of the equipment that was installed by us. It will assure the smooth running of your business and all of the following services are included:

  • Telephone support and advice
  • Email support
  • Software support
  • Periodic service call
  • Preventative maintenance
  • Software updates
  • Onsite assistance guarantee

After Sales Service plays a significant role in the life-cycle of your installation: it helps the customer to extend the operating life of the product, to avoid breakdown occurrences and to assure fulfillment of our long-term obligations toward our end-customers.

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